Refund and Returns Policy

Refund and Returns Policy

Overview

Our Refund and Returns Policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To qualify for a return, your item must:

  • Be unused

  • Be in the same condition you received it

  • Be in the original packaging

  • Include proof of purchase (receipt or order confirmation)

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain products are exempt from being returned. These include:

  • Perishable goods (such as food, flowers, newspapers, or magazines)

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

Additional Non-Returnable Items:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

If you are unsure whether your item qualifies, please contact us before initiating a return.

Partial Refunds (If Applicable)

In some cases, only partial refunds may be granted, including:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Items not in original condition, damaged, or missing parts (not due to our error)

  • Items returned more than 30 days after delivery

All returned items are subject to inspection before approval.

Refund Process

Once your return is received and inspected:

  1. You will receive an email confirming receipt of your returned item.

  2. We will notify you of the approval or rejection of your refund.

  3. If approved, your refund will be processed.

  4. A credit will automatically be applied to your original payment method within a specified number of days (depending on your bank or payment provider).

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — posting delays are common.

  3. Contact your bank — processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product:

  1. Email us 

  2. Ship your item 

Exchanges are processed after inspection of the returned product.

Gifts

If the item was marked as a gift and shipped directly to you:

  • You will receive a gift credit for the value of your return.

  • Once the returned item is received, a gift certificate will be issued.

If the gift was not marked as such at purchase:

  • A refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to us:

Important Notes:

  • You are responsible for return shipping costs.

  • Shipping costs are non-refundable.

  • If a refund is issued, return shipping costs may be deducted.

  • Delivery time for exchanges may vary depending on your location.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Need Help?

For questions related to this Refund and Returns Policy, contact us :